Support

Most answers are below. For anything else, write to hello@memenmostudios.com.

Doggydoro has its own help page, at doggydoro.app/support.

Kitty Chase

I bought something but don’t have it

Open the Shop (or Settings) and tap Restore Purchases. Remove Ads and the cosmetic bundles come back on every device signed in to the same Apple ID. Coin and Fish Bone packs and the Starter Pack are consumables: they are added once and are not part of Restore Purchases.

A purchase is “pending”

If Ask to Buy is on, the purchase arrives as soon as the family organiser approves it. Keep the game installed; you don’t need to buy again.

How do I get a refund?

Apple handles all payments and refunds: go to reportaproblem.apple.com. A refunded item is removed from the game.

I got a new iPhone. Where is my progress?

With iCloud sync on in Settings (and iCloud on for the game), your coins, level, cats, stickers and missions follow you to any device on the same Apple ID. Without it, progress lives on the device; an iPhone backup or Quick Start transfer brings it along.

Where do treat chests and stickers come from?

You earn them by playing: levelling up, your daily streak (day 7 brings a Golden Sardine Can) and the weekly event. They are never sold for money. Open a chest from the Chests button on Home or on the Results screen.

My daily streak says to check my date

The game noticed your iPhone’s date went back. Set it to the right date and time (iPhone Settings › General › Date & Time › Set Automatically). Your gifts and streak carry on after one more day on the right date; nothing you already claimed is lost.

How do I turn off ads?

Buy Remove Ads in the Shop. It removes the ads between runs. Rewarded ads (a revive or double coins) stay available because they only play when you tap them.

Tracking and personalised ads

Change your choice any time in iPhone Settings › Privacy & Security › Tracking. See the Kitty Chase privacy policy.

Game Center

Leaderboards and achievements need you to be signed in to Game Center (iPhone Settings › Game Center).

Still stuck?

Email hello@memenmostudios.com with your iPhone model, iOS version and the game version (shown at the bottom of Settings).